Refund Policy
This policy governs refunds and cancellations for services provided by Commerium Co., Ltd. (operating as AURORA) and complies with the Act on Consumer Protection in Electronic Commerce and related laws.
Effective Date · 2026-04-21
This policy takes effect on April 21, 2026.
1. Service Types
AURORA provides the following two types of paid services.
- One-time development service — website development projects (Landing, Starter, Business, etc.) billed as a single payment per project
- Monthly maintenance subscription — ongoing management services including deployment support, issue response, and content updates, billed automatically on a monthly basis
2. General Right of Withdrawal
Consumers may withdraw from a contract within 7 days of receiving the electronic document confirming the contract, pursuant to Article 17 of the Act on Consumer Protection in Electronic Commerce. However, the right of withdrawal may be restricted in cases specified under Article 17(2) of the same Act (e.g., services individually produced on consumer request where performance has already begun, provided the Company gave prior notice of this fact).
3. One-Time Development Service Refunds
Development services are individually planned, designed, and built per client request. Refund eligibility varies by project stage. Progress rate is assessed by the Company based on milestones in the contract or kickoff report, and the assessment details will be provided in writing (email) upon request. The Company provides advance notice of possible withdrawal restrictions under Article 17(2)(5) of the Act at the payment step and in this policy.
| Stage | Refund |
|---|---|
| Before kickoff (prior to kickoff meeting) | Full refund of payment amount |
| Planning / design in progress | Payment amount minus actual costs incurred (planning/design labour, third-party licence fees, etc.) |
| Publishing / development in progress | Payment amount minus actual costs incurred (development labour, pre-paid hosting/domain fees, etc.) |
| After review / delivery completed | No refund in principle (except where delivered work materially deviates from contracted scope, in which case rework or partial refund may apply) |
4. Monthly Maintenance Subscription Refunds
Refund policy for monthly maintenance subscriptions is as follows.
- Right of withdrawal (7 days): If requested within 7 days of receiving the payment confirmation and the service has not been used during that period, a full refund will be issued. If the service was used at least once (issue response, content update, deployment support, etc.) within that period, the equivalent value of usage may be deducted.
- Cancellation after the withdrawal period: Upon cancellation request, automatic billing will stop from the next billing date. Whether and to what extent the current month's fee is refunded will be determined through consultation with the Company based on actual usage and contract terms.
- Failed recurring payment policy: To be introduced in Phase 2. Phase 1 does not run automatic recurring billing, so this situation does not arise.
5. How to Request a Refund
Please contact us at the following to request a refund.
- Email: aurora@auroramaker.co.kr
- Phone: 070-8098-6387
- Information required: payer name / email / contact, order number (orderId) or payment date, reason for refund request
6. Refund Processing Time
Pursuant to Article 18 of the Act on Consumer Protection in Electronic Commerce (Korea), the Company will take the necessary refund measures within 3 business days of receiving the withdrawal notice (or the returned goods). Processing times by payment method are as follows.
- Statutory processing: refund measures taken within 3 business days of receiving the withdrawal notice (Article 18 of the Act on Consumer Protection in Electronic Commerce)
- Credit card payment: after the Company requests cancellation, the card issuer processes it within 3–5 business days per issuer policy
- Easy payment (Toss Pay, Kakao Pay, etc.): processed within 3 business days
- Actual posting date to your account or card statement may vary depending on card issuer / payment provider policy. If the refund is delayed, statutory late interest may accrue under Article 18(2) of the Act.
7. How to Cancel a Subscription (Phase 1)
During Phase 1, please request subscription cancellation by email or phone as listed in §5. Requests will be processed within 3 business days. A 'Cancel Auto-billing' feature in My Page is planned for a future release.
8. Dispute Resolution and Jurisdiction
In the event of a dispute arising from this policy, both parties shall first attempt resolution by mutual agreement. If no agreement is reached, the user may apply for mediation with the dispute resolution bodies listed below.
- Dispute resolution bodies: Consumer Dispute Settlement Commission under the Korea Consumer Agency (www.kca.go.kr), Electronic Document and Electronic Commerce Dispute Mediation Committee (www.ecmc.or.kr), Content Dispute Mediation Committee (www.kcdrc.kr)
- Applicable standard: the Consumer Dispute Resolution Standards announced by the Korea Fair Trade Commission and related laws
- Governing law and jurisdiction: This policy shall be interpreted and applied in accordance with the laws of the Republic of Korea. Any litigation shall be filed in the competent court determined under the Civil Procedure Act of Korea.
9. Business Information
The Company's business details are as follows.
- Company: Commerium Co., Ltd.
- CEO: Eunjae Lee
- Business Registration No.: 429-81-03978
- Mail-order Sales No.: 2026-Incheon Yeonsu-0208
- Address: 317-K14, 158, Hamoni-ro, Yeonsu-gu, Incheon, South Korea
- Email: aurora@auroramaker.co.kr