Privacy Policy

1. General

The Company complies with applicable privacy laws and strives to protect personal data.

2. Collected Items

We collect the following information through the inquiry form and payment process.

• Required: name, email, inquiry message
• Optional: company name, phone number, budget, references
• Automatically collected data: access logs (session ID, page path, referrer, screen size), cookies (session management, payment customer identification)
• At payment: name, email, phone number, and payment method information (card company, partial card number, approval number, etc.) provided during the transaction

3. Purpose of Use

Collected data is used for the purposes below.

• Confirm and respond to inquiries
• Provide project proposals and estimates
• Analyze statistics to improve service quality
• Payment processing, performance of service contracts, and handling of refunds and disputes

4. Retention Period

Data is retained for one year after inquiry completion, and for longer periods where required by law. Pursuant to the Act on Consumer Protection in Electronic Commerce, records related to contracts or withdrawal of subscription are retained for 5 years, records related to payment and supply of goods for 5 years, and records related to consumer complaints or dispute handling for 3 years.

5. Third-Party Sharing

We do not provide personal data to third parties in principle.

6. Processing Consignment

For smooth service delivery, we outsource some tasks to external providers. Payment processing is consigned to Toss Payments Co., Ltd., which performs payment gateway and escrow services on our behalf. The Company contractually obligates the processor to implement safeguards and supervises compliance. Any change in consignment will be announced in advance.

7. User Rights

Users may request access, correction, deletion, or suspension of processing.

• Request access or correction
• Request deletion or suspension
• Withdraw consent and submit inquiries

8. Security Measures

We implement technical and organizational measures to protect personal data.

• Access control and authorization management
• Encryption and backup procedures
• Access log retention and monitoring
• Training and periodic internal reviews

9. Cookies

We may use cookies to improve services. You can refuse cookies through your browser settings.

10. Complaints Handling

If you have questions or complaints about personal data, we will respond promptly.

11. Children’s Privacy

We do not knowingly collect personal data from children under 14. If required, we obtain guardian consent.

12. Marketing Messages

We send promotional messages only with prior consent, and you may opt out at any time.

13. Privacy Officer

The Company designates the following Privacy Officer in accordance with Article 31 of the Personal Information Protection Act.

• Name: Eunjae Lee
• Title: CEO
• Email: aurora@auroramakers.co.kr
• Phone: 070-8098-6387

14. Contact

For privacy-related inquiries, please contact us using the details below.

• Email: aurora@auroramaker.co.kr
• Phone: 070-8098-6387
• Address: 인천광역시 연수구 하모니로 158, D동 3층 317 - k14호